ExpressMinds (the “Company”) is a regulated crypto assets provider that is incorporated in accordance with the laws of Botswana and is in the business of buying and selling bitcoin to individual customers in Botswana through specialized automated teller machines and an exchange website at  With this policy we are dedicated to safeguarding your privacy and protecting your personal information. This Privacy Policy elucidates our practices regarding the collection, use, disclosure, and protection of your data when you engage with our services through our Bitcoin exchange platform, Bitcoin ATM, and website at By utilizing our services, you consent to the terms outlined in this policy.


Information We Collect:


  1. Personal Information: When you create an account or use our services, we may collect your name, contact details, government-issued identification, date of birth, and proof of address.
  2. Financial Information: To facilitate transactions, we gather your wallet addresses, bank account information, transaction history, and Bitcoin transaction details.
  3. Biometric Data: When using our Bitcoin ATM, we may collect biometric data (such as fingerprints, face scans) for identity verification.
  4. Usage Data: We automatically collect data about your interactions with our platform and website, including IP addresses, browser type, device information, and pages visited. This assists us in improving our services and enhancing user experience.


How We Use Your Information:

  1. Service Provision: We employ your data to operate the Bitcoin exchange, process transactions, verify identities, and provide customer support.
  2. Security: Your information is crucial for maintaining account security, fraud detection, and enforcement of our Terms of Service.
  3. Communication: We may use your contact details to send transaction notifications, important updates, and promotional materials. You can manage your communication preferences at any time.


Disclosure of Your Information:

  1. Third-Party Service Providers: We may share your information with trusted third-party service providers who assist us in identity verification, payment processing, and platform operations.
  2. Legal Compliance: We may disclose your data to comply with legal obligations, respond to government requests, protect our rights, and ensure the safety of our users.


Location of Data Processing:


Your data may be processed and stored in Botswana and other countries where we operate or give service from.


Data Retention:


We retain your information for as long as necessary to fulfill the purposes stated in this policy or as required by law.


Your Choices:


You can access, correct, or delete your personal data by logging into your account settings. For any inquiries or concerns related to privacy, please contact our Data Protection Officer at


Security Measures:


We implement industry-standard security measures to prevent unauthorized access, alteration, or disclosure of your data.


Children's Privacy:


Our services are intended for individuals aged 18 and above. We do not knowingly collect personal information from minors.


Changes to this Privacy Policy:


We may update this Privacy Policy to align with evolving services. We will notify you of significant changes through our platform or via email.


By using ExpressMinds services, you acknowledge that you have read and understood this Privacy Policy. If you have any questions regarding our Privacy Policy, you are welcome to contact us at any time.




All forms of investments carry risks, including the risk of losing all of the invested amount. Such activities may not be suitable for everyone. This is a new type of assets class or investment. As new assets class or investments carry additional financial, regulatory and legal risks, investors are advised to do the necessary checks and research on the asserts they are purchasing, trading or investment beforehand.


Contact us at

ExpressMinds Pty Ltd
Poso House, Gaborone

© 2023 Express Minds. All Rights Reserved.